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Frequently Asked Questions
Browse through our most common questions and find quick answers
What types of medical equipment do you offer?
We offer a comprehensive range of medical equipment including:
- Diagnostic Equipment (Stethoscopes, Blood Pressure Monitors)
- Patient Monitoring Systems
- Surgical Instruments
- Rehabilitation Equipment
- Medical Imaging Devices
Are your products FDA approved?
Yes, all our medical products are FDA approved and comply with international healthcare standards. We maintain strict quality control and documentation for all our equipment.
Do you offer equipment maintenance services?
Yes, we provide comprehensive maintenance services including:
- Regular equipment inspections
- Calibration services
- Preventive maintenance
- Emergency repairs
- Software updates
What are your shipping timeframes?
Our shipping timeframes vary by location:
- Standard Domestic: 2-3 business days
- Express Domestic: Next business day
- International: 5-7 business days
- Priority International: 3-4 business days
Do you offer installation services?
Yes, we provide professional installation services for all major medical equipment. Our certified technicians ensure proper setup and initial training for your staff.
How do I create a healthcare provider account?
To create a healthcare provider account:
- Click on 'Register' in the top menu
- Select 'Healthcare Provider Account'
- Fill in your medical license and facility information
- Submit required documentation
- Await verification (typically 24-48 hours)
What are the benefits of a provider account?
Provider accounts offer several benefits:
- Wholesale pricing
- Priority support
- Extended warranty options
- Bulk ordering capabilities
- Access to training resources
How do I troubleshoot equipment issues?
For equipment troubleshooting:
- Check our online troubleshooting guides
- Contact our 24/7 technical support
- Schedule a remote diagnostic session
- Request on-site technical support if needed
Do you provide training for new equipment?
Yes, we offer comprehensive training options:
- On-site staff training
- Virtual training sessions
- Video tutorials
- Written documentation
- Periodic refresher courses
Still Need Help?
Our support team is available 24/7 to assist you